Challenge
Turning Excel-based operations into operational excellence.
ADPO is a powerhouse in liquid bulk logistics, running the world’s largest stainless steel storage facility and offering everything from tank storage to transport under one roof in the Port of Antwerp.
But with great scale often comes great complexity. Each department had its own way of working. Information ended up being scattered, processes weren’t integrated, and manual re-entry was the norm.
The result? Slow, error-prone workflows, a steep learning curve for new hires, and plenty of daily frustration. ADPO’s challenge was clear: to match their world-class facilities with equally seamless, future-ready operations.
Impact
Connected the dots, powered the Port.
Together with ADPO, we built a central digital platform that finally connected the dots between previously isolated systems, linking SAP, MES, badging, and the weighing bridge into one seamless flow.
Processes that once depended on scattered Excels now run through intuitive applications. This is making life easier for customer service, planners, operators, and even customers.
A master data team, an integrated front office, and centralized planning further boosted efficiency, while intuitive self check-in kiosks now guide over 400 truck drivers a day through smooth registration.
And with a living roadmap still steering future improvements, ADPO is equipped with the digital backbone to match its world-class facilities.
Approach
Scanning for opportunity, designing for impact
To kick off ADPO’s digital transformation, we started with an Opportunity Scan, which is a deep dive into where change could make the biggest impact.
It began with an Innovation Day to align the full management team around a bold digital terminal vision, followed by workshops with staff and clients to uncover how operations, systems, and customer interactions really worked. From these insights, we built a clear digitization roadmap with practical milestones.
Next came solution design: turning opportunities into development-ready concepts through a user-centered process of prototyping, testing, and refining with end users. The result was a set of validated blueprints, with the most promising ideas fast-tracked into development.
