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Senior Design Researcher

We’re looking for someone who knows how to drive projects forward and inspire clients and designers to create and test relevant value propositions.

You love to challenge the status quo! A human-centered approach is what you live by. You combine workshops, co-creation, and creativity with a passion and expertise for quantitative research. You want to make a difference by testing all the assumptions and you’re only happy when you’ve turned those workshop ideas into validated concepts.

What will you do?

1. Lead multidisciplinary project teams

  • Analyze the innovation challenge from the client (the why, how, and what) and translate it into a design thinking project approach

  • Manage multidisciplinary project teams (Digital/ Product/ Strategy/ Business)

  • Organize and lead workshops and ideation sessions

2. Lead strategy and research
  • Be the internal expert when it comes to quanti research. Help colleagues and create a way of work / tools / templates to standardize the Made way of doing research;

  • Scope and manage quantitative user research for clients (surveys, A/B tests, fake doors, …)

  • Translate research data into relevant and concrete insights and infographics (customer journeys, persona’s, jobs to be done, touchpoint analysis,...)

  • Test, validate, and iterate on product prototypes with your team

  • Guard Made quality

  • Support in making quotes and pitching projects to clients together with business developers

3. Lead the context with project management skills

  • Manage the planning & deadlines and budget for your projects and project teams;
    • Be the single point of communication (SPOC) for the client & internal for your project;

    • Align with your Director who mentors you in projects to guard the Made quality.

  • Actively spotting relevant up-and-cross-selling opportunities

4. Lead clients with stakeholder management skills

  • You inspire clients and stakeholders and you challenge them to go one step further;

  • Be the single point of communication (SPOC) for the client for your project.

  • Be an intrapreneur-as-a-service who helps our clients to realize successful projects and ventures;

  • Present & Develop materials to communicate project progress to clients and partners on key milestones

  • convince stakeholders through persuasive written and verbal communication.

What we are looking for…

  • Someone who can lead strategy and research tracks

  • with expertise in and passion for quantitative research and data analysis (hybrid quant/qual skills is a plus)

  • Master’s or bachelor’s degree in product development, design, business, strategy, marketing, psychology, entrepreneurship & innovation, economics, or another relevant field, or (+5 year) relevant work experience

  • Portfolio of diverse range of projects and work demonstrating:
    • Human centered design capabilities

    • Design thinking + agile experimentation approach to problem solving

    • Future visioning and strategy development

    • Creative synthesis and storytelling skills

  • You know your (user-centered) design thinking tools and methodologies!

  • You make crystal clear, nice-looking, and to-the-point presentations and know how to present them to a C-level audience (Google Slides, Keynote, …)

  • Fluent in Dutch and English, fluent in French is a plus

  • Car license B

Is this you …

  • Motivated, positive, proactive, solution-focused, and inspiring.

  • You take ownership of your projects and you get things done.

  • Very good communicator.

  • Building on your experience and expertise you know how to build strong client relationships.

  • You are the right kind of difficult: you know when to push and when to deliver.

  • A team player

What we can offer you:

  • A crucial role in developing Made’s strategy team.

  • To work in an organization that is all about exciting change and positive impact.

  • For more than 15 years we have been discovering, designing, and building successful products and services that have changed the market. We walk the walk!

  • Projects for industry-leading corporates, ambitious SME’s and start-ups that will challenge your skills.

  • We believe in self-organization and hence work with Holacracy.

  • A competitive salary and fringe benefits.

  • Room for personal development and growth.

  • The opportunity to attend events and conferences.

  • Fajita’s and beers on Friday! We love an open culture where hard work goes hand in hand with lots of fun.

Antwerp office

Klokstraat 16
2600 Antwerp
BTW BE0809.023.055

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